Santa Barbara-based company that specializes in call center and digital marketing tools has just announced an exciting upgrade to its AI software. They’ve come up with a brand new product called Signal AI Studio, which allows businesses to create their own customized AI models. And get this, these models are specifically designed to help businesses attract new customers, members, or patients over the phone.
Now, here’s the cool part. This company has developed a tool that can directly train on real business calls and conversations. Think about that for a second. This AI actually learns from real-life interactions happening on the phone. How awesome is that?
But wait, there’s more. These AI tools are super smart. They can automatically figure out if a call is a high-value service call or not. And get this, they can even determine if an agent booking an appointment or giving a proper greeting. That’s some next-level stuff right there!
But that’s not all. This company has also developed a neural network that listens in on calls and can monitor the sentiment of both callers and agents. Why is that important? Well, contact center managers can use this nifty tool to see how effectively each agent turns a caller’s negative sentiment into a positive resolution. It’s like having your own personal coach, but for call center agents.
So, there you have it. This company from Santa Barbara is revolutionizing the call center and digital marketing game with their enhanced AI software. It’s some seriously impressive technology, and it’s going to change the way businesses acquire customers over the phone.
