Yo, check it out! ServiceNow, the cloud computing vendor, is taking a different approach when it comes to the AI race. They’re not trying to sell their big language models (LLMs) like other vendors out there. Nah, man, they’re all about selling productivity and helping enterprises with their problems. They’re focused on leveraging the ServiceNow platform to create digital transformations with generative AI.
Now, let me break it down for you. ServiceNow recently introduced two generative AI capabilities for their customers: case summarization and text-to-code. These features use their LLMs and are built for their Now platform, which is all about IT operations, business management, and process automation.
Case summarization is like a super smart AI that can read and distill case information from the IT, HR, and customer service sectors. Picture this: an agent is talking to a customer, but needs to pass on the info to another agent. Well, this AI can summarize what the next agent needs to know based on the previous conversation. It’s like a virtual assistant that helps keep everyone on the same page.
And then we have text-to-code. This one’s for all the developers out there. You can describe the code you want using natural language, and this AI will generate it for you. It’s like having an AI coding buddy that understands what you’re saying.
But that’s not all! ServiceNow is also teaming up with Nvidia and Accenture to help enterprises develop their own generative AI capabilities. They’re all about showing their customers how to get value from their own LLMs.
So, why is ServiceNow taking this approach? Well, it’s all about governance and making sure enterprises feel secure with their data. See, some companies worry about using certain LLMs because they don’t want their data to become public knowledge. With ServiceNow’s approach, they’re using their own LLMs, so companies know their proprietary data won’t leak out.
They’re also showing they ain’t playing around in this generative AI era. Instead of relying on an API, they’re providing their own set of generative AI models. This gives them more control and strategic advantage. They’re giving enterprises options to push generative AI into different, more customized use cases.
But here’s the thing, it’s not just about ServiceNow or OpenAI. Some enterprises might go for a broad LLM like OpenAI’s, while others might prefer something more targeted like what ServiceNow is offering. Hell, some companies might even decide to create their own models without using a third party. They want that total control, you know?
Now, the main challenge for enterprises is cost. LLMs require some serious computing power and that ain’t cheap. So vendors like ServiceNow will have to figure out how to get customers to pay that extra cost for the capabilities they create using their LLMs. It’s all about that ROI, baby!
So, that’s the deal with ServiceNow and their approach to generative AI. They’re all about helping enterprises with their problems, giving them options, and making sure their data is secure. It’s a whole new era, my friends!
