Alright, check it out, there’s a bunch of fintech companies out there claiming they’re using AI to get ahead. But is it really helping the customer experience or is it all just smoke and mirrors? In the spend management space, big players like Ramp and Brex are talking a big game about how AI is gonna transform their businesses and make things better for their customers.
Ramp just announced a new integration with Microsoft’s Copilot AI tech. They’re saying this plug-in will make it easier for businesses to gather spend insights and set up advanced controls. So you don’t gotta bounce between a bunch of different tools and apps. It’s all about making things faster and easier, according to Ramp CEO Eric Glyman.
And they’re not stopping there. They’re adding new features that let their AI do more than just read queries. Now it can write answers and take appropriate action based on the customer’s data. They’re even turning it into a conversational agent, so you can tag the Ramp bot into a chat and get it to do stuff like raising spend limits for an employee’s upcoming travel.
Brex is in on the AI game too. They’ve been using it since day one, but they’ve been pumping even more money into it lately, especially when it comes to customer-facing scenarios. They’re using AI for underwriting, fraud detection, receipt matching, and categorizing merchants.
So, it looks like AI is becoming a big part of the fintech world, and these companies are banking on it making things better for everyone. But only time will tell if it’s really gonna pay off.
