So check it out, guys. We’re talking about the recent Dreamforce event, right? And let me tell you, AI was the hottest topic there. Salesforce came out with a bunch of new stuff all powered by AI. Now, announcing something is one thing, but getting customers to really embrace it and make the most out of it is a whole different story, my man.
So, I got the chance to talk to Jayesh Govindarajan, the SVP AI Engineering at Salesforce, to get the lowdown on their plan to spread the AI word. And let me tell you, he’s pretty darn excited about it. I mean, he called it an understatement to say there’s a lot to be excited about! That’s how big this AI thing is, my friends.
At Dreamforce, they introduced Einstein 1, this badass AI-powered platform that connects all your data sources to make your life more productive and efficient. Basically, they’re like the matchmakers of enterprise data. They bring together data from Slack, Tableau, Mulesoft, and even integrate with the heavy hitters like Google Workspace and Microsoft 365. Impressive, right?
Now, Jayesh was pleasantly surprised by how many Salesforce customers are jumping on the generative AI train. He said the number of customers signing up for their pilot was massive. And let me tell you, people are seeing the potential in generative AI, but it’s not always easy to make it a reality. It’s a journey, my friends. First, you gotta bring data and AI together, then you build that generative AI on top of it, and then you start thinking about where to take it next.
But hold up, there’s more! They got these cool copilot tools that are gonna play a major role in taking AI to the next level. These tools are gonna guide users and customers to get the insights and results they need from their data. They unveiled Einstein Copilot at Dreamforce, and let me tell you, it’s integrated right into Salesforce. That means it can use all your company data to give you some serious firepower. And guess what? They even have their own Studio platform for creating and customizing apps and services. That’s some next-level stuff, my friends.
So, Jayesh says what makes their copilot stand out is its ability to bring context to your data and provide actions to make the most out of it. And he thinks smaller enterprises and businesses are gonna find these copilots super valuable. They might be experts in one area but lacking in others. So, with generative AI and copilot tools, they can augment their depth with some breadth, you know what I’m saying?
Now, here’s the thing. When it comes to AI, trust is absolutely crucial. You want customers to trust your AI models. And at Dreamforce, Salesforce’s CEO, Marc Benioff, made it clear that the AI revolution is a trust revolution. And Jayesh, my man, he gets it. In this new world, trust means privacy and believability. Customers should trust that the findings they’re getting are legit.
So, at the end of the day, Jayesh wants to build stuff that people actually wanna use. He wants that fantastic adoption of the generative AI they’ve built. He wants to solve real problems for real customers and make the mundane stuff easy, so people can focus on what they do best. And you know what? That would be pretty darn awesome.