Artificial intelligence has become a crucial technology for call centers and customer service in South Korea. The AI-based Contact Center Solution (AICC) is revolutionizing the industry by improving work efficiency and reducing costs.
The nation’s three mobile carriers—SK Telecom Co., KT Corp., and LG Uplus Corp.—are all investing in AICC as their key new business. This is a system that optimizes the entire customer center workflow, using technologies such as speech recognition, speech synthesis, and text analysis. The global AICC market is expected to grow 25% annually to $36.1 billion in 2025.
SK Telecom is making big moves by investing in AI companies to develop AICC products. Meanwhile, KT Corp has already seen positive results, reducing phone calls and verification time with their AICC system. LG Uplus is actively targeting the AICC B2B business with its AICC projects.
This is a huge wave of innovation in the telecommunications industry, and it’s awesome to see the impact it’s having. According to industry experts, AI in contact centers is the way of the future. As technology continues to improve and evolve, we’re sure to see even more advances in this field. Exciting times ahead!