I was checking out this article on
Before they got into the AI game, Aflac’s claims reps were eyeballing every single claim and form that came in. It was a labor-intensive process, man. But now, thanks to AI, a lot of that work is automated, and the reps are just doing a final accuracy check. So not only are they saving time, but they’re also getting those claims paid out way faster. It’s a win-win, baby!