Artificial Intelligence (AI) has undeniably disrupted the business landscape, revolutionising various aspects of operations such as customer service and acquisition. Rezo.ai, a startup founded by Rashi Gupta and Manish Gupta is at the forefront of this transformative movement. With an ambitious target of achieving an annual recurring revenue (ARR) of 12 million in the current fiscal year, Rezo is making its mark as a leading AI platform dedicated to enhancing customer experiences through innovative AI solutions while simultaneously helping businesses optimise costs.
With a workforce of 120 talented individuals, “Rezo’s cutting-edge product delivers the equivalent of what 20,000 human agents could achieve for a large enterprise. This prowess is transforming the contact centre space, optimising efficiency and cost-effectiveness, resulting in a win-win for both businesses and their customers,” says Gupta.
AI Across Industries
In today’s business landscape, cost reduction is a top priority across industries with labour-intensive processes. AI provides the ideal solution to streamline operations and minimise expenses. Gupta emphasises that AI’s applications are widespread, spanning content writing, graphic designing, voice automation, and chat automation, in addition to its prowess in the contact centre domain.
The market potential for AI-driven customer experience services is immense, estimated to reach a staggering $2 trillion by 2030, with a projected compound annual growth rate (CAGR) of close to 24 per cent. Businesses of all sizes are increasingly adopting AI to cater to the growing demand for personalised and customer-centric experiences.
To seize a significant market share in this rapidly expanding space, Rezo and similar innovative brands require ample funds to scale their AI-driven solutions further. Despite already clocking an impressive revenue of around Rs 6 crore last fiscal year, Rezo has strategised its fundraising plan to include a pre-series A and series A round, indicating its serious intent to expand and succeed.
Looking ahead, Rezo has its sights set on conquering the US market, with a focus on the ecommerce, non-banking financial companies, and automotive segments. This strategic expansion aligns with the booming demand for AI-powered customer experiences in these industries.
Rezo AI stands as a prime example of how AI is reshaping the business landscape, propelling companies towards enhanced customer experiences and cost efficiency. As it forges ahead in disrupting the contact centre space and beyond, Rezo aims to secure its position as a market leader by capitalising on the substantial market potential and delivering exceptional value to its clients.